User group
A Slack group like @oncall that Dynaro keeps in sync with whoever is currently on-call.
A user group is a Slack-native group — something like @oncall-platform — that anyone in the workspace can @mention. On its own, a Slack user group is static: someone has to edit its membership by hand.
User groups matter because they're the interface to the rotation. Nobody should have to know who's on-call this week; they should just @mention @oncall and reach the right person. That only works if the group's membership actually tracks the rotation.
In Dynaro, the user group is kept in sync automatically. At every handover, swap, takeover, and override, Dynaro updates the group's membership so the same @mention always reaches whoever is currently covering — without anyone editing the group by hand.
In practice
A customer-success teammate @mentions @oncall-platform about a production issue. They don't know or care who's on-call — Dynaro has already made sure the group points at this week's engineer.
Related terms
The moment one shift ends and the next begins — announced in Slack, with the user group updated automatically.
RotationA recurring schedule of who's on-call for a team — configured once, then run automatically.
AcknowledgmentThe signal that the on-call person has seen an @mention and is handling it — which stops the escalation clock.
See the terms in action on the features page or how it works.
On-call, but simpler.
Install in Slack. Configure your first rotation in 10 minutes. Free for small teams.
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