Help
Support
We aim to reply to every support request within 2 business days.
Contact us
The fastest way to reach the Dynaro team is by email at support@dynaro.io. Please include your Slack workspace name and a short description of what you're trying to do — that lets us help you faster.
What to include in your message
- Your Slack workspace URL (e.g. your-team.slack.com)
- The rotation or command involved, if relevant
- A screenshot of any error message — we can usually diagnose issues in one round trip from there
- The time the issue happened (we use this to look up logs)
Frequently asked questions
Why can't Dynaro see my @oncall mention?
Dynaro can only detect mentions in channels where the bot is a member. Run /invite @Dynaro or /oncall-join-channel in the channel and try again.
How do I change who is on call right now?
Use /oncall-assign @group @user (workspace admins) for an admin override, or /oncall-swap @group @user 2h (the current on-call) for a temporary swap.
How do I uninstall Dynaro?
In Slack, open Settings & administration → Manage apps, find Dynaro, and click Remove app. Your rotation data is retained for a short grace period in case you want to reinstall, then permanently deleted. You can also email us at support@dynaro.io to request immediate deletion.
How do I request access to or deletion of my data?
Email support@dynaro.io from the address tied to your Slack account. Details on what we collect and how it's handled are in our Privacy Policy.
Security disclosures
If you believe you've found a security issue with Dynaro, please email support@dynaro.io with the subject line Security disclosure. We'll acknowledge within 1 business day.