Acknowledgment
The signal that the on-call person has seen an @mention and is handling it — which stops the escalation clock.
An acknowledgment is how the on-call person says “I've got this.” It's the signal that an @mention of the on-call group has been seen and is being handled.
Acknowledgments matter because they're what stops escalation. Without one, Dynaro can't tell the difference between “handled” and “ignored” — so it assumes the worst and escalates. With one, the clock stops and the chain stays quiet.
In Dynaro, acknowledgment happens in the channel where the mention occurred — by reacting to or replying in the thread. There's no separate console to open. The acknowledgment is recorded in the audit trail alongside the mention event.
In practice
Someone @mentions @oncall about a failing deploy. Marco reacts with a checkmark within two minutes. Dynaro records the acknowledgment and never escalates — the chain never fires because it didn't need to.
Related terms
See the terms in action on the features page or how it works.
On-call, but simpler.
Install in Slack. Configure your first rotation in 10 minutes. Free for small teams.
Add to Slack